Contact Our Support Team

We’re committed to providing exceptional customer service to all our players across Australia. Our dedicated support team is available to assist with account queries, technical issues, payment concerns, and responsible gaming guidance. Whether you’re a new player or a seasoned member, we ensure prompt and professional assistance through multiple communication channels.

Customer Support Channels

Our customer service operates 24/7 to accommodate players in all Australian time zones. For immediate assistance, access our live chat feature directly from your account dashboard. Our chat specialists handle account verification, bonus inquiries, and technical troubleshooting with average response times under three minutes.

For detailed concerns requiring documentation, email us at [email protected]. Our email support team responds within 24 hours for standard inquiries and prioritises urgent matters including payment disputes and account security issues.

Phone and Specialised Support

Call our Australian helpline at +61 2 8937 4521 during business hours (9 AM – 6 PM AEST, Monday to Friday). Our phone support handles complex account issues and provides personalised assistance for VIP members.

Live chat: Instant support for general inquiries
Email: Comprehensive assistance within 24 hours
Phone: Direct consultation for complex matters
Responsible gaming support: Specialised counselling resources

Last updated: January 28, 2026